Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tienda@fpfpuertorico.com. Please note that returns will need to be sent to the following address:

PO Box 367567
San Juan, PR 00936

If your return is accepted, we’ll provide you with instructions on how and where to send your package. Customers are responsible for all return shipping costs. If we provide you with a return shipping label, the cost of the label will be deducted from your refund. Return shipping costs are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at tienda@fpfpuertorico.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If the return is required due to an error on our part or an eligible damaged or defective item, we will provide further instructions regarding return shipping.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Customers are responsible for return shipping costs associated with exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If we provided a return shipping label, the cost of that label will be deducted from your refund. Original shipping charges and return shipping costs are non-refundable, except when otherwise required by law or when the return is due to an error on our part.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at tienda@fpfpuertorico.com.